Frequently asked questions

Creating an account and booking through Clinic Q is free. You pay your clinic for your care, according to its own fees.

Some clinics review each booking first. Your appointment shows Requested until the clinic confirms it, and Confirmed after that. Your account always shows the current status.

Open the appointment in My account and choose Change time or Cancel. A clinic may ask for notice before online changes. If it is too close to your visit, please call the clinic.

At participating clinics, scan the Clinic Q code when you arrive and sign in. You can also check in at reception. Either way, you receive a ticket number.

It is an estimate that can change. Urgent cases and clinical priorities can affect the order, so please stay close by and follow what clinic staff ask.

Your details go only to the clinics you book with. Waiting room screens and queue tracking never show your name to other patients.

You can book for a child under 18 if you are their parent or legal guardian: add them under My family. The clinic may ask you to verify this at the visit. Adults need their own account, so their health information stays theirs.

Not yet. Please pay your clinic directly. Fees are shown where a clinic chooses to publish them.

Only doctors whose clinics have joined and published their profiles appear here. You can suggest a clinic through our contact page.

Go to Settings in My account. You can ask for a copy, or close your account yourself. Clinics keep their own records of your care, and may have to retain them by law.

No. Clinic Q cannot advise you on symptoms or treatment. Please speak to a healthcare professional. In an emergency, call 110 for an ambulance or go to your nearest hospital.